At SunActive Solar Energy, we value your satisfaction and strive to provide top-quality solar energy solutions. If, for any reason, you are not fully satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
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Refunds are only applicable for unused and undamaged products purchased directly through our official website: www.sunactivesolarenergy.com.
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Requests must be made within 7 days of delivery.
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To be eligible, you must provide valid proof of purchase (order ID, invoice, etc.).
2. Non-Refundable Items
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Custom-built solar systems or items marked as non-returnable.
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Products damaged after delivery or due to incorrect installation.
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Services such as installation, consultation, or maintenance.
3. Refund Process
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To initiate a refund, contact our support team at solarenergysunactive@gmail.com or call +91 63073 82302 / +91 91703 40290.
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Once your request is reviewed and approved, we will credit your refund within 7-10 business days.
4. Refund Method
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Approved refunds will be issued to your original method of payment.
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In certain cases, we may offer store credit as an alternative to a monetary refund within 10 – 15 Days. This credit can be used for future purchases on our website and is valid for 6 months from the date of issue.
5. Shipping Charges
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Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item shipped).
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You will be responsible for return shipping costs.
